TERMS & CONDITIONS

BOOKING FEES

Bookings for an Item can be made in person or by phone, SMS message or email.
We take bookings up to three (3) months in advance of the required date.
To secure a booking for an Item, you must:
return a signed copy of this Hire Agreement to us;
pay a deposit of 50% of the Total Fee (Deposit)
by signing this agreement you understand that the deposit will not be refunded if the Item is not returned in the same condition
we must receive the Total Fee in cleared funds on, or before, the required date before we will hire the Item to you
you agree that no refund of the Total Fee is given for any part of the Hire Period where Item is not used for any reason or returned to us prior to the expiry of the Hire Period.

To cancel your booking, you must contact us by our phone number or email address indicated above.
If you cancel your booking you forfeit your deposit.
If the Item is faulty, you must contact us within 2 hours of the time you receive or pick up the Item and we will arrange for an exchange for a comparable or similar item (subject to availability), or refund any fees paid by you, as determined by us in our absolute discretion.
You agree that we reserve the right to cancel a booking, without any liability to us, at short notice for any reason whatsoever. Reasons for cancellation may include (but are not limited to) an Item not being available or damage to an Item. We endeavour, but are not obliged to, provide as much notice as possible if we need to cancel a booking at short notice.
In the event of a cancellation by us, we offer a full refund of the Total Fee or the option to change the booking to another comparable or similar Item (subject to availability).

We expect our Customers to take good care of the hired Item. However, it is possible some wear may occur. However, if, acting reasonably we determine that unacceptable damage has occurred to an Item while it was hired by you, we will tell you and the cost of:
1. rectifying such damage (if it is possible to rectify the damage); or
2. replacing the item (if it is not possible to rectify the damage)

will be payable by you. We will inform you of the amount and you will be invoiced as such.

If the Item is lost, stolen or damaged beyond repair, whether or not such loss, theft, or damage is attributable to any negligence, failure, or omission of you then you must pay for replacement of the Item. You agree that in assessing the replaceable value, we will take into account: the demand of that Item in the market, the availability to re-purchase that Item in the market and the condition of the Item.
You must at all times while during the Hire Period:

retain possession and control of the Item;
keep and maintain the Item in good condition;
protect the Item from theft, seizure and loss;
must not repair, alter, tamper with, damage or modify the Item in any manner including the removal, obscuring or modification of, or addition to, all or any part of the Item instructions, labels, trade marks or other markings; and
must not sell, offer for sale, part with possession of, mortgage, assign, transfer, charge, encumber or otherwise deal with the Item.

Payment Methods